For five decades, nestled in the heart of Holyoke, MA and serving Western MA, Access Care Partners has been a dedicated ally and advocate for older adults and people with disabilities and their caregivers. Our story began in 1974, first as Holyoke/Chicopee Senior Service, then under the banner of WestMass ElderCare, with a mission to enhance lives by empowering individuals to live safely and independently in their homes and communities. After 50 years, we embrace a new chapter in 2025 by becoming Access Care Partners, a name that truly represents our mission and vision.
At Access Care Partners, there is no one-size-fits-all solution. Our personalized solutions reflect our care recipients’ and their caregivers’ physical and emotional needs, living conditions, cultural backgrounds, lifestyles, relationships, and communities. Our team navigates the maze of resources to find the services, providers, supports and adaptive equipment that match our care recipients’ needs. If we don’t offer these resources ourselves, we connect our consumers with providers who do. The results are “best fit” solutions that preserve the dignity, independence, and quality of life of older adults and persons with disabilities and chronic conditions and their caregivers.
To empower older adults, individuals with disabilities and chronic conditions and their caregivers by providing compassionate, personalized care solutions. We actively seek out and bring together the most comprehensive range of services, products, and providers, ensuring that those we serve can remain at home or in their communities with dignity and independence.
As the first choice for independence, we champion health equity and vital supports, empowering all individuals, regardless of age or ability, to experience dignity, independence, and inclusion in their homes and communities.
We approach every interaction with deep understanding and genuine care for the unique needs of every individual.
We work closely with consumers, families, and a diverse network of providers to deliver care that is tailored to individual preferences and needs.
We empower our consumers to make informed decisions and maintain their independence through a wide range of options.
We uphold transparency, ethical practices, and reliability in all our relationships, ensuring trust is at the foundtion of our work.
We honor the dignity and respect the diverse backgrounds, choices, and cultural identities of every individual we serve.
We are committed to continuously adapting and improving our services to meet the evolving needs of our consumers with unwavering dedication
We actively seek out ad bring together the best resources to serve our consumers and their families.
Access Care Partners, formerly WestMass ElderCare, is a private, nonprofit agency designated by the Massachusetts Executive Office of Aging and Independence (EOAI) as an Aging Services Access Point and an Area Agency on Aging, and contracts with EOAI for a number of programs.
Access Care Partners has a strong network of relationships with local and statewide organizations working to assist older adults and persons with disabilities to maintain independence at home and to support caregivers. Access Care Partners contracts with more than 40 provider agencies for services such as personal care, homemaking, home health aide, medication dispensing devices, transportation, chore service, adult day health, and personal emergency response devices.
In addition, Access Care Partners contracts with MassHealth to offer Adult Family Care, Personal Care Management and LTSS Community Partners Programs. WMEC also partners with Senior Care Options (SCO), One Care, and PACE Programs to provide long term support services. SCO contracts are held with Commonwealth Care Alliance, United Healthcare, Fallon Navicare, Point 32 Health/Tufts, Senior Whole Health/Molina and Wellsense.
Access Care Partners engages community volunteers to serve on its Board of Directors, Citizens Advisory Council and Money Management Advisory Council. These groups plan and advise on issues affecting older adults and persons with disabilities in our region by guiding the work of Access Care Partners.
Access Care Partners is a private, non-profit agency founded in 1974 which is funded in parts by grants and contracts from the Massachusetts Executive Office of Aging and Independence. We are part of a network of Aging Services Access Points and Area Agencies on Aging.
© 2025 Access Care Partner, Inc. All rights reserved.
